Network of Expert Service Technicians Provide Peace of Mind

Providing Florida with geotechnical and environmental drilling, materials testing, remediation system installation and maintenance, and ground penetrating radar services; the 44-year-old IMPERIAL TESTING & ENGINEERING relies on the Southeast Service Center (SESC) in Ocala, Florida, for everything from hammer exchanges to regular rig maintenance.

“It’s nice to take our rigs to a Geoprobe^® shop versus someone not as familiar with the rigs,” Randy Duncan, consultant, said. “With it being so close, it’s easy to get in and out and have no worries about whether the service technician knows what he’s doing.”

When the team needs drill rig maintenance, simple or complex, they give one of the SESC rig specialists a call. Imperial even had the SESC perform drill rig maintenance and service on a used 5400 they purchased, removed from truck, and placed on a skid platform. Duncan appreciates the responsive, helpful SESC crew, even when calling for the fourth or fifth time with an issue.

“They’re always willing to help us out. It’s rare to wait on a call back,” Duncan said. “Someone usually answers the phone, and we can talk directly to the service technician right away.”

Travelling across the state to tackle their work, the SESC being just a phone call or a few hours away provides Duncan peace of mind. He highlights how the SESC team attacks challenges completely understanding the critical role the rig plays to company success.

“When we do have a rig in for a repair, they understand we’re not just paying money to have it repaired but also losing money by the rig not being out in the field,” Duncan said. “They respect the fact that we need to get equipment back out to make money, and they do a good job of keeping things out in the field working.”

With four different service centers across the country, Team Geoprobe^® aims to bring accessible rig maintenance to as many regions as possible. Whether by phone or in-person, we’re here to help you through all your rig maintenance troubles - no matter the make or model.