International Service Support Builds Customer Confidence

Initially seeing drilling as a route toward a career in consulting, Kyle Brown discovered he liked drilling more than engineering. So, when the industry in Alberta, Canada, slowed down during 2015 he saw it as the perfect opportunity to launch his own business — LANDMARK DRILLING SERVICES LTD — completing geotechnical, environmental, rock coring, and interior drilling across Western Canada, including the Territories.

“We’ve built a strong reputation in commercial and industrial drilling,” Brown said. “I have always seen the value of direct push technology, and I am happy to have finally added the 3230DT to meet the industry's growing demand.”

They experienced a few "hiccups" with the 3230DT when it initially arrived but have found Geoprobe^® service to be a difference maker.

“Roman and team have been available to answer questions and give advice. He was very prompt in responding — diagnosing most issues over the phone. When challenges got more complicated, they didn’t hesitate to book a flight to deal with a warranty issue,” Brown said. “They go above and beyond. It’s clear Geoprobe^® stands behind their product.”

While the Geoprobe^® service technicians were in Canada for the warranty work, they provided Brown with a full-service training and a general controls overview. Now the rig performs direct push services as expected in the field.

“Being a smaller outfit, it was important to purchase a drill that had the team and support. I’m happy with my choice. Rather than employing my own service team, I have the support through Geoprobe^®,” Brown said. “They definitely make it easy to own a Geoprobe^®, which builds confidence going forward. You know if there are issues, they’ll be there to help out.”