Starting out in Mississippi in the '90s with a couple auger rigs, the WALKER HILL ENVIRONMENTAL INC fleet now includes 27 Geoprobe® rigs — ranging from 7822DT combination drill rigs to 8150LS sonic drilling rigs — across their offices in four different states. Responsible for ordering all parts for the fleet, Bo Barnes immediately signed up for the Centerpoint Connected customer portal when Geoprobe® service technicians suggested he check it out.
“From Centerpoint Connected, I can review parts ordered, look at notes the service guys put in, and see where parts or tooling are in the shipping process,” Barnes said.
Logging onto Centerpoint Connected if not daily then at least three or four times per week, Barnes now considers the customer portal critical to their operation.
“If we’ve got a machine in the field or at the office, I can let our mechanics know what Geoprobe® has talked to our driller about. That helps us diagnose problems with the rigs,” Barnes said. “A lot of times the driller will get something fixed in the field to keep working on the job, so the service notes in Centerpoint Connected serve as a reminder there’s still something more we need to do to resolve the issue.”
The ability to see notes to know what needs repaired along with tracking parts shipments improves communication not only with their own mechanics but also their scheduler.
“Geoprobe® is the only company we deal with on rigs and parts who has provided me the ability to look and see what’s going on with machines, tooling, and parts,” Barnes said. “If we have a piece of equipment down, I can look it up in Centerpoint Connected to see when parts will be in and communicate with our scheduler accurate dates when the rig should be ready to return to the field.”
Ability to connect their company unit numbers with the rig serial numbers within Centerpoint Connected customer portal also smooths communication with Geoprobe® service technicians.
“Every Geoprobe® we own is listed in there by our unit number associated with the rig’s serial number so we can easily communicate regarding a specific rig,” Barnes said. “The service guys at Geoprobe® can look up a rig by our unit number, or I can look to see what the specific serial number is relative to our unit number.”
For Barnes, Centerpoint Connected customer portal is just another way Geoprobe® provides industry-leading service.
“Your guys can give step-by-step instructions to repairs unlike anyone else we deal with,” Barnes said. “Geoprobe® has the best guys out there and Centerpoint Connected is just an added plus to see what’s going on.”
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