Dependable Rig Services Partner Along East Coast

Working as a water well driller in the Carolinas, Nick Young was accustomed to air rotary on large conventional rigs and had built strong relationships at two Geoprobe^® service centers.

“The Schramm I ran for years was refurbished by the East Coast Service Center in Pennsylvania. So I know Dave [Sim, manager] and Dave [Harrison, service lead]. Dave Harrison drove down from Pennsylvania to North Carolina to service the rig they refurbed,” Young said. “I’ve known Trevin now at the North Carolina Service Center for years.”

When a national water treatment company recruited him to launch a Florida drilling department — Northwest Florida Drillers, serving the entire panhandle — with a used DM250, he knew exactly who to call.

“I’m a big fan of Geoprobe^® service. When I got to Florida this past November, I told the company owner, ‘we need to build a relationship with the Geoprobe^® Southeast Service Center (SESC)',” Young said. “If you’re drilling, you know something breaks all the time. But not much breaks on this DM250. The centrifugal on it worked, just not well. So I reached out to the SESC.”

Southeast Service Center Speed That Saves the Day

To have the centrifugal rebuilt, Young removed it, drove 4.5 hours to Ocala, Florida, and booked a hotel for the night.

“I had it to the SESC first thing in the morning. They had it rebuilt, and I was back on the road by lunch. No one performs service as quickly from my experience,” he said.

Rig Services Anywhere, Anytime

Beyond shop work, Young relies on Geoprobe^® service technicians’ expertise to guide him through diagnosing problems over the phone.

“They’ll overnight me the part, and I can fix the rig and have it running the next morning,” Young said. “I’m not a mechanic, but I’ve learned to fix things on my own to keep rigs going. I’m very appreciative how accessible the hoses and everything are on the DM250. I serviced the compressor myself and did it in an hour versus being down a whole day doing it on other rigs.”

Even if he struggles with a repair, Young has options.

“If I can’t fix it, I can bring it in, or they’ll come service it in the field,” he said.

Service and Rigs Designed for Real Work

Young is not just a believer in Geoprobe^® rig services but in the rigs themselves.

“I couldn’t imagine trying to get a bigger rig ­— like I ran in my previous job — on the sites down here. The DM250 is much more agile and perfect for these scenarios and landscapes. It’s a real functional machine,” Young said. “Geoprobe^® service is very responsive and very efficient, especially for East Coast-based companies. Geoprobe^® has great centralized locations. If you’re in Georgia, South Carolina, Virginia, you have a reasonable drive to reach a location.”