Rig Repair Service Support Vital to Growing Drilling Business

Stranded in a muddy soybean field with rain pouring down, Jeff Anderson made a call for help to the Geoprobe^® Factory Service Center. Adjacent to a Navy reserve base, spider jets streaked across the sky interrupting phone connection as service technicians worked with him for many hours to get their oldest 7822DT tracked back to the trailer.

“They walked us through disabling the safety system so we could limp back to the trailer and shut off the fuel supply in order to turn off the rig,” Anderson said. “I then drove it back to Kansas to have two new wire harnesses installed.” 

For Soil Essentials, owned by his wife’s company Anderson Environmental, Geoprobe^® rig repair service is “vital” to their growing environmental and geotechnical drilling business.

“The original two 7822DTs were old machines and issues happen. Geoprobe^® service has been dynamite,” Anderson said.

Since purchasing the originally Wisconsin-based Soil Essentials in 2017, geotechnical drilling with their two 7822DT has been their “bread-and-butter”, accounting for approximately 75 percent of their drilling

“Our customer base has doubled. Our range has expanded some. We now service all of Wisconsin and Illinois into Eastern Iowa and now venturing into Indiana,” Anderson said. 

To keep up with demand they recently purchased a third 7822DT and have trained a couple of new drillers.

“Our superintendent has 30 years of experience,” Anderson said. “Our next guy has three years, but he can call Geoprobe® and they can walk him through what needs to be done.”

When purchasing their third Geoprobe^® rig, rig repair service certainly played a part in the decision.

“It’s part of the package,” Anderson said. “We view Geoprobe^® service as part of the package price.”