Reliable Water Well Drilling Rig Truck, Reliable Service

Since 1969, Dick Joyce Well Drilling has been providing a variety of well drilling and well maintenance services to Central Florida. Ryan Hadden, grandson of the founder, has worked as a driller for his family’s business for the last 15 years.

The water well drilling rig truck he relies on to get the job done? A DM450.

“2018 was when we bought our first DM450,” Hadden said. “We ran two DM450s for a time, then consolidated down to one and have been working steady with it since then.”

Local Water Well Drilling Rig Truck Support Matters

Dick Joyce Well Drilling has operated rigs from other manufacturers in the past. However, one factor that drew them to the DM450 water well drilling rig truck was the nearby Southeast Service Center (SESC) in Ocala, Florida.

“All the rigs we had in the past had manufacturer service that was out of our area. We didn’t have anything close to us,” Hadden said. “That was one of the things that attracted us to the DM450. The Geoprobe^® Southeast Service Center has been a crutch to lean on, with the quick turnaround time and parts available. Having someone close to you that you can rely on is a great tool.”

Specialized Service, Less Water Well Drilling Rig Truck Downtime

Many projects on Hadden’s DM450 — including a top head rebuild and bracket updates — have been handled by the SESC.

“Before SESC, most of our repairs were done in-house. We do have local hydraulic shops and very good heavy-equipment mechanics that can aid repairs; but when you don’t have a designated repair center close to you, you’re not getting specialized service. You’re getting broad knowledge, and you have to do a lot of work on your end — like getting the schematics, or figuring out ‘how does it work’?” Hadden said.

Working with the SESC, he never has to worry about a lack of knowledge.

“Seth [SESC manager] is a wealth of knowledge, and if he doesn’t know something, he’ll find you an answer in a couple hours,” Hadden said. “I’ve had instances where I was in the field with an issue, and the SESC came to that job to make that repair; or they were on the phone walking me through on how to finish the job and get it back into the service center for repairs.”

Fast Response Keeps Jobs Moving

The quick-response time of the SESC is another major benefit.

“Any time I’ve had a breakdown, it’s been expedited. It’s not 'I’ll call you back in the morning', it’s 'let’s get to work on finding a solution', whether it’s getting a part shipped or service scheduled," Hadden said. "Even the woman answering the phone [Ali Rady] is great. She makes sure I can find someone to talk to, and I’m not left on hold for too long.”

Solutions That Last

Bottom line: support that keeps rigs — and crews — working.

“The service is phenomenal, and the team makes sure it’s going to be a solution that’s going to last,” Hadden said.