60 Day Not 6 Month Drilling Rig Repair

June 20, Roy Simmons & Son Well Drilling’s DM250 was T-boned. The impact bent the rear axle and the back jack. Relying on the rig for the bulk of their work, Steve Simmons, owner, worried how the drilling rig repair would influence their bottom line.

“I figured it would be six months, and here in Michigan, it’s busy from May to December. I was concerned going from three to two rigs, especially since the DM250 does 90 percent of the work,” Simmons said. “But instead Geoprobe^® had it done in two months, getting it repaired pretty quickly given July Fourth and Labor Day holidays were in there.”

Geoprobe^® Handles the Heavy Lifting

For the drilling rig repair, Geoprobe^® coordinated transportation from their Michigan shop to the Kansas Service Center (KSSC) and handled the insurance company communication.

“They took a lot of pressure off of me by dealing with the insurance company. I didn’t have time for that, being down a rig,” Simmons said. “They would keep me in the loop, which was very convenient for me.”

Clear Communication Builds Trust

Simmons praises the quality of the drilling rig repair communication he received.

“Jason Lindenmuth [rig service specialist and shop lead] and I would talk every Monday, and he’d tell me everything going on. He had been to our shop before to work on a rig. So he knew what I wanted and expected, and they delivered,” Simmons said. “They fixed the truck up, and I had it serviced while it was there just so it was ready to go when we got it back.”

Drilling Rig Repair Better Than New

Just as the KSSC wrapped up work, Simmons had another rig go down. Geoprobe^® jumped on shipping the DM250 back to Michigan.

“They did a phenomenal job. My son runs the rig, and he says it’s as good — if not better — than brand new,” Simmons said. “They’re all about the customer and trying to keep them going. When you call, you talk to someone — even if it’s the receptionist who gets you to who you need to talk to. Geoprobe^® is just user-friendly.”