Training, Repairs, and Troubleshooting

The Tampa, Florida, office of Action Environmental handles all major environmental drilling projects in Florida and Georgia using their three Geoprobe^® rigs. They also do some civil construction projects installing well points for dewatering systems.

“We like Geoprobe^® combination rigs because they’re small and maneuverable. With the 7822DTs we can haul with a F250 and a medium-duty trailer without having a Class A/B CDL,” Bob Moody, branch manager, said. “Plus the rigs are dependable and the clients love them as well.”

Drill Rig Inspection Training

In the past, Moody admits they haven’t had good internal maintenance capabilities, and their guys didn’t know what to look for. This led him to invite Robert Stewart, shop lead, at the Geoprobe^® Southeast Service Center (SESC) in Ocala, Florida, to their shop to conduct a drill rig inspection training.

“Robert ran 12 people through drill rig inspection and operator’s maintenance. Now we know what to look for and keep up on,” Moody said. “It was good to have a manufacturer representative here to run through inspection items. Imagine if you could have Ford^® come to your facility to do an inspection. It was pretty convenient.”

Troubleshooting and Repairs

They’ve come to depend on Geoprobe^® for technical advice and assistance.

“Some stuff we do ourselves, but for the more technical repairs we have Geoprobe^® do it. They’ll inspect the rig to identify what needs to be done,” Moody said. “We’ve sent two of our rigs up to the SESC for major repairs. They’ve replaced hydraulic hoses, seals, and percussion hammers.”

They also appreciate Geoprobe^® customer service.

“I found a grout pump that hadn’t been run in years and needed service. I was traveling through Ocala, but it was on a Saturday. Because it would be convenient for me, Robert came and opened the shop so I could drop it off,” Moody said.

That level of customer service extends beyond the shop to helping them while they're in the field.

“When we’ve had issues, we call and explain the problem, and they get us back running through a phone conversation,” Moody said. “They’re always there for us. If we have a problem in the field, they tell us 'hey look at fuse number 6', and we can get back to work.”