Simpler Sourcing of Schramm Drill Parts

Focused on mine stabilization, Howard Concrete Pumping drills a hole in a mine shaft and pumps it full of grout from their grout plant to make the area safe for future construction. As equipment manager for the family-owned business, Dan Janesko is charged with finding parts for the Schramm drill utilized on mine sites.

“I was searching online for Schramm drill parts, and Geoprobe^® was listed,” Janesko said. “When I looked at the web page it showed the guys who had all this Schramm experience, so I decided to give them a try.”

Schramm Drill Expertise and Resources

With more than 60 years combined Schramm drill experience (see right), the team at the East Coast Service Center (ECSC) has become their new point of contact for anything Schramm related, including:

• In-stock Schramm drill parts: “We had the rig in Wyoming on a job site, and they had the part we needed on the shelf. They overnighted it so we could get back to work with minimal downtime.”

• Troubleshooting: “We were having an issue with the air compressor, so we called. Over the phone they were able to guide us what to look for, and they were right. Saved us lots of time instead of hunting down the problem.”

• Sourcing Schramm drill parts: “We needed an exhaust. We had a quote the next day versus waiting three weeks from another company. They let us know it would take a week for the muffler, and we had the parts in less than two weeks. I told my boss that we were going to take the Schramm to a job site, and he asked about the exhaust. He was surprised it was fixed so quickly.”

• Overnighting Schramm drill parts: “They helped us with an outrigger problem by overnighting the fittings to us. They’re not an expensive item, but it was worth its weight in gold to have them and be able to get back up and running quickly.”

Janesko appreciates having accessible parts and expert assistance through some difficult situations all coming from a single source – Geoprobe^® East Coast Service Center.

“They know what I’m talking about before I even get it said, and that comes from experience. They have parts in stock, so I’m not having to call 10 places. It’s one call and the job is taken care of,” Janesko said. “I’m able to understand and easily convey to the guys when parts will be available.”

He’s provided the serial numbers for his rigs to be placed into the Geoprobe^® Centerpoint Connected system, which allows the ECSC team to track service notes connected with each rig. This also provides Janesko a customer portal (see page 15) to monitor service and orders.

“I can go into Centerpoint Connected and check the order status,” Janesko said. “It’s helpful to not have to chase down where parts are at.”

Janesko is hooked on the overall customer-centered approach to service.

“Chris [Bruce, operations] and the guys go above and beyond for anything I ask,” Janesko said. “We’ve built a great relationship so far and can’t wait to continue doing business moving forward.”