Customer Web Portal Adds Value for New Operations Manager

Patson Saner has spent five years in the drilling industry, beginning as the operations manager for the Terracon North Carolina branch late last year. In addition to geotechnical drilling, his branch focuses on providing a broader range of specialty drilling services.

Overseeing a large fleet of drill rigs, his team’s 2022 Geoprobe^® 3230DT brings something to the table no other machine does: Geoprobe Connect^™ customer web portal.

“Having access to Geoprobe Connect^™ has allowed me to familiarize myself with the machine and its history thanks to the detailed service notes and order history,” Saner said. "This has been much better than the usual word of mouth system I have encountered over my career.”

Features of Geoprobe Connect^™ Customer Web Portal:

• Find facts at your fingertips — fast!
• Save time simplifying daily tasks.
• Review machine and order records.
• Identify overhead cost savings.

Saner is excited to see how the portal will continue to grow over time — including the addition of drill rig telemetry data, but he already sees the value it provides to customers today.

“Geoprobe Connect^™ features allow me to track and understand this rig — one that may be new to me, but has obviously had a lifespan of its own,” Saner said. “I will be able to reference future maintenance needs to the last time it was addressed, providing a valuable understanding of the ‘why’s’ and ‘how’s’ that typically aren’t as clear without a system like this’.”