Canada Drilling Company Connection to Expert Service Support

Aardvark Drilling launched in 2002 by Matt England and Darren Juneau with the purchase of equipment from an engineering company. By the next year, the Canada drilling company opened offices in Southwest Ontario and Bermuda. Since then, the company has steadily grown — buying machines or acquiring companies and working to diversify industries.

“We run mostly conventional and dual rotary drill rigs, but purchasing a company with Geoprobe^® rigs started our relationship with Geoprobe^®,” Kyle Smith, project manager, said. “The Geoprobe^® rigs are a nice complement to better serve environmental customers with Macro-Core^® sampling and vapor probe installations and remediation injections versus just installing larger diameter wells.”

The Canada drilling company owns five Geoprobe^® rigs, from a GH40 portable unit, to a 6610, to a 7822DT. They recently acquired a 420M skid steer mounted unit.

“We own 18 conventional rigs, but the 7822DT will do everything below or in between,” Smith said. “The 7822DT is the best all-around machine.”

Speedy Service, Less Downtime

Smith’s career mirrors the company’s growth: starting as a driller’s helper, moving into drilling, branch management, expansion oversight, and now project management. Often turning wrenches on the rigs himself, he appreciates the expertise of the Geoprobe^® international service team.

“I’d spent a couple of days trying to troubleshoot one of our 7822DTs. Within a couple of hours on the phone with Roman Burrows [Kansas Service Center manager], he identified a connector on our particular model that could be suspect,” Smith said. “It always comes down to his expertise and knowledge of the particular vintage of machine. We were able to get the machine back out in the field later that week and keep the client happy.”

Since Geoprobe^® began handling parts and service directly in Canada, downtime for the Canada drilling company has dropped dramatically.

“They basically removed the middleman. I’m going right to the people who have the parts on the shelf and have the expertise. That eliminates any lag time,” Smith said. “The Geoprobe^® service support has seen the changes on most of the models and knows the system without me having to dig into the schematics, which really saves downtime.”

Looking Ahead for the Canada Drilling Company

As Aardvark expands into water well services, they’re also paying attention to the Geoprobe^® DM series water well rigs.

“Geoprobe^® is a very smart company and their segue into domestic water well is taking off,” Smith said. “Every product they put out is top of class.”